Refund policy
Returns
We are happy to accept returns in the following cases:
- You received a product different from what you ordered.
- You ordered the wrong product and would like to exchange it.
Refunds
We offer refunds if:
- You received an incorrect product.
- The product does not meet expected quality standards.
Our Commitment
If your return is approved, we will:
- Accept the return of the product.
- Issue a full refund.
- Handle the process smoothly and professionally.
Return Conditions
To qualify for a return or refund:
- A maximum of one dose may be used.
- Items must be returned within 30 days of delivery.
Non-Returnable Situations
We do not accept returns or refunds if:
- You changed your mind after purchase.
- The packaging differs from what you expected (while the product remains genuine).
- The reason does not fall under our approved return conditions.
Incorrect Claims
If a returned item is found to be correct and not due to an error on our part, we will resend the same item.
How to Request a Return or Refund
Please contact us with your Order ID if you believe you received the wrong item.
We will review your request and arrange a free exchange or refund, as applicable.
